Source Music, GFriend’s disbandment process → Apologizes for leaking fan personal information

Source Music apologized for the girl group GFRIEND’s poor process of disbanding and leaking fans’ personal information.

Source Music said on Weverse on the 11th, “There were big and small problems in the follow-up process regarding the termination of the exclusive artist contract. “We, Source Music, feel responsible for this matter and would like to express our apologies as follows.”

Source Music said, “On June 9th, 22 members’ personal information was leaked for about 9 minutes due to an error in setting authority to collect membership refund information and information for users of ‘BUDDY MEMBERSHIP’ (hereinafter referred to as membership). We apologize for this.”

“As a countermeasure, we corrected the error as soon as we recognized the accident and immediately reported the leak of personal information to the Personal Information Protection Committee.” Members whose personal information was leaked were sent a separate email to guide them through measures to prevent possible damage, receipt of damage, counseling centers, and compensation plans. I’m sorry to have troubled you with this personal information leak. “We will improve and repair the internal information protection management system in the future to prevent such incidents from happening again.”

Regarding the earlier announcement that the membership refund would be paid by “cache” that can only be used within the platform rather than cash, he admitted that “cash refund method was not appropriate in consideration of the possibility of financial accidents such as account number errors.”

In addition, Source Music said, “We apologize for the lack of guidance and follow-up measures regarding the termination of the exclusive contract, and above all, we sincerely apologize for the disappointment of the fans in the process.”

“The discussion on the exclusive contract continued until the end of the contract, and there was not enough time to organize a series of issues related to the termination of the contract, which was not smooth in many ways. Nevertheless, we should have finished it well, but I apologize again for causing deep disappointment to the fans,” he bowed his head again.

GFRIEND officially disbanded on April 22. However, the agency suddenly announced the disbandment without any notice, drawing complaints from fans. In the process of refunding the fan club membership, controversy arose over the announcement that the payment would be made in Cash, and the personal information of the fan club members was exposed.

<Next up is Source Music admission>

Hello, we’re Source Music.

There were big and small problems in the follow-up process regarding the termination of the exclusive artist contract. SOURCE MUSIC feels responsible for this matter and would like to apologize as below.

We’d like to tell you what I’ve identified and what I’ve done regarding personal information leakage.

On June 9, 22 members’ personal information was leaked for about 9 minutes due to an error in setting permission while collecting membership refund information and information using Google Survey for users of “BUDDY MEMBERSHIP”.

Source Music entrusts some personal information processing tasks to the platform in terms of membership operation, so it is responsible for neglecting them even though it should have been managed and supervised thoroughly as a consignee of personal information processing tasks. I apologize in this respect. As a countermeasure, we corrected the error as soon as we recognized the accident and immediately reported the leakage of personal information to the Privacy Committee. We sent a separate email to the members whose personal information was leaked, informing them of measures to prevent possible damage, receipt of damage, counseling center, and compensation plan.

We are sorry to have troubled you with this personal information leak. We will improve and repair the internal information protection management system in the future to prevent such incidents from happening again.

I also apologize for the membership refund process.

Fans pointed out that the company’s proposed refund method was inappropriate. In reality, we belatedly came up with additional policies to raise questions such as low cache utility, complicated application procedures, and cumbersome, but we were still inconvenienced by insufficient response. Considering that cancellation of lump sum payments through electronic payment agents (PGs) of credit card companies is practically impossible and that there is a possibility of financial accidents such as account number errors in the large refund process, the measure was not appropriate.

There was a continuous problem during the cash refund guide. In the process of poor response and communication at the customer center, we showed a lack of consideration for our fans in all aspects. I bow my head to extend my apology.

We are sorry that the process of informing you of the termination of the artist contract was not smooth.

We sincerely apologize for the lack of guidance and follow-up measures regarding the termination of the exclusive contract and, above all, for failing to understand the sadness and embarrassment of the fans in the process.

Discussions on exclusive contracts continued until the end of the contract, and there was not enough time to organize a series of issues related to the termination of the contract, which was not smooth in many ways. Nevertheless, we should have finished it well, but we apologize again for the deep disappointment.

We will do our best to wrap up the show by sincerely reflecting the opinions you give us through various channels.

Once again, I apologize to the fans.

[Reporter Lee Da-gyeom, Star Today]

Photo l Star Today DB

[ⓒmottokorea All rights reserved]

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